Refund Policy
At Shri Anandam Dham Trust, Vrindavan, we strive to provide a seamless experience for all our devotees, donors, and guests. This Refund Policy outlines the conditions under which refunds may be provided. We kindly request all patrons to review our policies carefully before making a donation, booking, or registration.
1. Donations
- Non-Refundable: Donations made to Shri Anandam Dham Trust are considered final and non-refundable. As a charitable organization, all donations directly support our programs and initiatives, and therefore cannot be refunded once processed.
- Receipt Issuance: Upon completion of a donation, a receipt will be sent to the donor’s email. Please keep this receipt for tax purposes or other records.
2. Event and Program Registrations
- Refund Eligibility:
- Cancellation Requests: Refunds may be granted if cancellation requests are made at least 7 days before the start of the event or program. A 10% processing fee will be deducted from the refund amount.
- Late Cancellations: Cancellation requests received less than 7 days prior to the event are non-refundable.
- No Show: If a registered participant does not attend an event without prior cancellation, no refund will be issued.
- Rescheduled Events: If an event is rescheduled by the Trust, participants can opt to transfer their registration to the new date or receive a full refund.
3. Retreats and Accommodation Bookings
- Cancellation and Refund Policy:
- 30 Days Prior: Cancellations made 30 days or more before the check-in date are eligible for a full refund, minus a 5% processing fee.
- 15-29 Days Prior: Cancellations made 15-29 days before the check-in date are eligible for a 50% refund.
- Less than 15 Days: Cancellations made less than 15 days before check-in are non-refundable.
- Deposit Refunds: If a deposit was required to secure the booking, it will be refunded according to the above cancellation terms.
- Early Departures: No refunds will be issued for early departures or unused nights after check-in.
4. Payment Errors and Duplicate Transactions
- Processing Refunds: If you encounter an error during the payment process or notice a duplicate transaction, please contact us immediately. Verified errors will be refunded in full.
- Time Frame for Requests: Requests for corrections or refunds due to payment errors must be made within 14 days of the transaction.
5. Process for Requesting Refunds
- How to Submit a Request: To request a refund, please email us at [contact email address] with your full name, payment details, and reason for the request.
- Review and Approval: Each refund request is reviewed on a case-by-case basis. We reserve the right to decline refunds that do not meet the conditions specified in this policy.
- Processing Time: Approved refunds will be processed within 7-14 business days. Refunds will be issued through the original payment method.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:
Shri Anandam Dham Trust Vrindavan
Address: Mahmoorganj, UP, India
Email: shrianandamdham@gmail.com
Phone: +91 9532303030, 9532404040